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Welcome! The Crisis Insights blog was created for professionals who deal with crises—even if that's not in their job description. Each week, you'll find fresh insights, resources and news on a range of topics.
We'd love to know what you think. Click here to send us feedback, suggest a blog topic, or inquire about being a guest blogger.
Scandal isn’t just the subject of TV shows. It seems to be the flavor of the month at boardrooms around the world, and it is taking a terrible toll on corporate reputation.
Only two-thirds of companies have formal crisis planning in place, according to a new study. And only half of those with a plan conduct crisis simulation exercises. These are worrying conclusions, but the steps to take are not complicated...
Here's a nice infographic from OnlineColleges.net that shows the state of social media crisis management at colleges and universities. Surveys show only 22% of universities use social media to communicate during a crisis. It also has some advice from social media consultant Chris Syme...
50 years ago this week, humanity stood on the brink of nuclear war. In what could easily be called the most high-stakes crisis management maneuvering ever, the U.S. and Soviet Union narrowly avoided mutual annihilation. Many parallels can be drawn between the Cuban missile crisis and modern day corporate crises...
Swift, accurate communication is the most important factor in successfully mitigating a crisis. While there are many articles detailing the methodology behind external communication, the art of internal communications during a crisis is often overlooked...
The 1980’s Tylenol poisoning murders spurred panic, wide-spread fear, and perhaps the best-ever corporate response to a major public relations crisis. James E. Burke was the CEO that led what is widely recognized as a model of exceptional corporate crisis management. There are 5 truths we can learn from Mr. Burke’s handling of the disaster...
When your organization faces the inevitable crisis, the worst thing you can do is bury your head in the sand and hope it will all go away. Even though you have a solid, well-exercised crisis plan and your organization has crisis experience, you might be playing ostrich if you don’t...
When it comes to crisis communication, it’s critical to go in with a plan. Not only does it significantly reduce the possibility of a costly mistake, but your messaging will also be infinitely more effective. Peter Sandman has identified six focus areas...
No organization is immune from disruptions. When they occur, there are usually financial and reputation risks, no matter if the organization is a multinational corporation or a small business. Effective communications is one of the keys to surviving a crisis.
January 29, 2013
