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Welcome! The Crisis Insights blog was created for professionals who deal with crises—even if that's not in their job description. Each week, you'll find fresh insights, resources and news on a range of topics.

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Entries in crisis communication (16)

Tuesday
Dec032013

Crisis Preparedness is a Top Priority

One of the most important issues facing communications and PR professionals around the world remains the need to be prepared to deal effectively with crises. A massive international study of practitioners has ranked the importance of crisis preparedness second only to dealing with the speed and volume of information flow.

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Tuesday
Nov192013

The Importance of Tailoring Alert Messages to Communication Channels

When sending an alert through an emergency notification system, it’s important to have the best possible message for each type of communication channel. Voice, SMS and email channels each have different characteristics and the allowable length  of the message differs between each of these channels. The wording and structure of a message can determine a positive or negative outcome.

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Tuesday
Nov052013

The 12 Biggest Mistakes in Crisis Communications

The cheapest way to turn experience into future profits is to learn from others' mistakes. These examples of inappropriate crisis communications policies, culled from real-life situations, will provide a tongue-in-cheek guide about what NOT to do when your organization is faced with a crisis.

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Tuesday
Oct292013

Ensure Accuracy of Communication with Message Templates

How you communicate with stakeholders could make the difference between swiftly containing an incident and creating a media circus. One way to ensure accuracy of messages is to develop message templates in advance. Having template messages can simplify complex concepts and improve communication during chaotic situations.

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Tuesday
Oct222013

How Long do you Realistically Have to Respond to a Crisis?

Today’s reality is this: you have a whole 15 to 60 minutes to respond to a public crisis. And guess what! That timer begins with the start of the crisis—not from the time that your organization becomes aware of its existence.

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Tuesday
Aug202013

The 10 Steps Of Crisis Communications

Every organization is vulnerable to crises. The days of playing ostrich are gone. If you don't prepare, you will incur more damage. These 10 steps will be a foundation for your crisis communications planning.

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Tuesday
Jul302013

Crisis and Disaster Websites Roundup

We've assembled a diverse group of interesting crisis and disaster-related websites for your enjoyment. Some have very practical applications in crisis management, while some are simply cool to interact with.

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Tuesday
Jan292013

Executive Trust is a Major Factor in Reputation Risk

Scandal isn’t just the subject of TV shows.  It seems to be the flavor of the month at boardrooms around the world, and it is taking a terrible toll on corporate reputation.

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Thursday
Nov082012

Crisis Preparedness Remains a Major Risk: New data

Only two-thirds of companies have formal crisis planning in place, according to a new study. And only half of those with a plan conduct crisis simulation exercises. These are worrying conclusions, but the steps to take are not complicated...

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Thursday
Oct252012

Infographic: The State of Social Media Crisis Management at Universities

Here's a nice infographic from OnlineColleges.net that shows the state of social media crisis management at colleges and universities. Surveys show only 22% of universities use social media to communicate during a crisis. It also has some advice from social media consultant Chris Syme...

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