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Crisis Insights Blog

Welcome! The Crisis Insights blog was created for professionals who deal with crises—even if that's not in their job description. Each week, you'll find fresh insights, resources and news on a range of topics.

We'd love to know what you think. Click here to send us feedback, suggest a blog topic, or inquire about being a guest blogger.

Subscribe to the Crisis Insights newsletter and receive the free eBook, "Best of Crisis Insights", the most popular articles from the blog.

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Tuesday
Jan142014

New eBook: The Best of Crisis Insights

There have been more than 100 articles on a wide range of crisis-related topics since the blog was founded. We have collected the 13 most popular articles in an eBook, "The Best of Crisis Insights". eBook topics range from crisis management and crisis communications to organizational resilience.

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Tuesday
Jan072014

How to Increase Notification Response Rates

When you use your emergency notification system, simply sending an alert should not be the end goal. You should be striving to have the greatest number of people receiving the message and responding to confirm receipt. Fortunately, there are some simple measures you can take that will increase your response rates.

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Tuesday
Dec312013

8 New Year's Resolutions for Crisis and BC Managers

If you deal with organizational crises in any way, or are involved with Business Continuity Management, here are 8 resolutions that will lead to more effective crisis management. They’ll also help protect your organization’s reputation.

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Tuesday
Dec172013

Being Thankful in the Face of Disasters

This year has seen more than its share of major disasters, particularly typhoon Haiyan in the Philippines. The typhoon is the strongest typhoon to ever make landfall, and the death toll is estimated to be more than 6,000 people. But there is still much to be thankful for even in the face of disasters.

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Tuesday
Dec102013

Building a More Resilient Enterprise: Case Study

Learn how Xcel Energy has increased resilience, increased response speed and lowered risk with the help of MissionMode's Situation Center, a virtual command center combined with an emergency notification system.

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Tuesday
Dec032013

Crisis Preparedness is a Top Priority

One of the most important issues facing communications and PR professionals around the world remains the need to be prepared to deal effectively with crises. A massive international study of practitioners has ranked the importance of crisis preparedness second only to dealing with the speed and volume of information flow.

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Tuesday
Nov262013

Why Organizations Forget What to Do in a Crisis

It's perfectly natural to feel a sense of panic when crises pop up while you're going about your business, but, if you do it right, you can lean on your business continuity and crisis management preparation for the direction and structure you need to sort things out. Of course, that requires you prepare correctly, something that is often severely lacking in the corporate world.

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Tuesday
Nov192013

The Importance of Tailoring Alert Messages to Communication Channels

When sending an alert through an emergency notification system, it’s important to have the best possible message for each type of communication channel. Voice, SMS and email channels each have different characteristics and the allowable length  of the message differs between each of these channels. The wording and structure of a message can determine a positive or negative outcome.

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Tuesday
Nov122013

Winter Weather Preparedness and Resiliency

Winter storms and other severe weather events are an unavoidable part of doing business. Over the last 10 years, winter weather was responsible for an average of $10 billion per year in global economic losses. When severe weather threatens, planning and preparedness are essential for a company to protect its assets, operations, employees.

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Tuesday
Nov052013

The 12 Biggest Mistakes in Crisis Communications

The cheapest way to turn experience into future profits is to learn from others' mistakes. These examples of inappropriate crisis communications policies, culled from real-life situations, will provide a tongue-in-cheek guide about what NOT to do when your organization is faced with a crisis.

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