Some leadership qualities and actions that would be expected and appreciated during normal operating circumstances can and do backfire in a crisis situation. Crisis leadership is a delicate dance of knowing when to take control, when to collaborate and when to recognize the strength of others. Listed below are some behaviors a leader might exhibit during a crisis situation that can fail miserably.
Crisis Insights Blog™
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Last December retail giant, Target, fell victim to a data breach in which hackers broke into their point-of-sale system and obtained personal information and credit card numbers impacting 110 million customers. This was one of the largest data breaches in history and it exposed major shortcomings in Target’s crisis response readiness which led to the recent departure of chief executive, Gregg Steinhafel and CIO, Beth Jacobs.
A recent survey released by Continuity Insights suggests there is still significant room for improvement in business continuity management (BCM) program maturity across organizations of all sizes and industries. As shown below, only 5.8% of respondents rated their program maturity as Level 6 – Synergistic, meaning that cross-functional coordination allows for upstream and downstream testing of business continuity plans.
An actor would not go on stage after just flipping through the script a couple of times. Once you have your business continuity plan or crisis response plan together, it's time for dress rehearsal—exercises and drills...
When it’s crisis time, you need as many helping hands as possible. Having the entire organization on-board will save time and give you more problem-solvers. With the right support systems, you can get more work done with less time spent...
Being prepared is an essential part of crisis management, but it seems that a new corporate giant is caught without a clue on an almost daily basis. In this three-part series, I’ll get you on your way to effectively preparing for crises, as well as addressing common mistakes...
In today’s global economy, public health emergencies such as flu pandemics, natural disasters, chemical accidents and bioterrorism can wreak havoc on the health of your employees, business continuity and economic security. What steps can you take to preserve and protect your business before a crisis strikes?
If the company has the reputation of being an upstanding corporate citizen, it will be easier to earn trust to resolve the crisis. This allows the company to go on the offense to tell its side of the story.
We'll be exhibiting in booth 200 at the Continuity Insights Management Conference in New Orleans on April 28-30. Come see a demonstration of the groundbreaking mobile apps that are changing the game for Business Continuity and crisis management professionals.